1.In the event that the phone fails to power on, it is advisable to verify its battery status. Recharge the device, whether through a computer or an electrical socket. Charging via a computer also helps to rule out any potential issues related to home input voltage fluctuations. Ensure that the charging indicator light is functioning appropriately.

2.If the phone remains unresponsive even after charging, carefully inspect the status of the charging indicator light and the integrity of the charging cable.

3.Additionally, confirm the correct button operation by pressing and holding the power button for 3-5 seconds.

4.It's worth noting that the device may not power on during the charging process.

5.If you notice a decline in the stretching performance, it is recommended to recharge the device before use.

6.In the event of program errors, a recommended course of action is to power down the device and subsequently restart it.

7.If you have diligently followed the aforementioned troubleshooting steps without resolution, it is prudent to consider a potential quality-related issue. In such cases, we encourage you to reach out to our customer service department to initiate a return or exchange process.

Confidentiality Delivery

100% Secrecy package

Packing by black and firmbox without any sex words on it

Protect privacy

Packing by black

Our tough boxes and envelopes are double-wrapped with heavy-duty packing tape.

Without any sex words on it

There are no markings on the back or side of your shipment. The only markings are your address label on the front, which appears as below, and a courier sticker depending on the service used.

Shipping time: Our order processing time is generally 2 working days, and the general delivery time is 5-12 days. Send it via USPS, UPS, DHL.

Return & Refund
Enjoy a perfect after-sales policy！
Get In Touch:

(1) Email: info@letensex.com (Reply within 24h on weekdays, and reschedule to the next business day on weekends or holidays.)

(2) Livechat: Monday - Friday, 18pm - 3am PDT


Tips Before Buying:

At letensex, we want you to have the best shopping experience possible. To help you make an informed decision, we provide detailed product descriptions, measurements, and photos (or video). Please read the product descriptions and specifications carefully before making a purchase, and please contact us at info@letensex.com for more information about any product.


What is your return policy?
1. Due to the intimate nature of the items we sell, we only accept returns that are unopened and have intact packaging and tags. This is because we need to ensure that each product is brand new. This is for the health, safety and peace of mind of our customers.
2. Once the package is opened, the products are considered used, and therefore cannot be returned unless defective.
3. If you plan to return a product, please show us the pictures of the unopened package within 180 days of purchase by email. After we confirm the status of the package, we will provide you with a return address. Return shipping is at your own expense.
4. Please allow up to 3-4 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update at info@letensex.com.
5. The above applies to, but is not limited to, the following scenarios:
（1）Duplicate orders due to operator error.
（2）Return due to change of mind.
（3）Return due to purchase of the wrong product.
（4）Return because you don't need it anymore.
（5）Return due to the price.

What if an item is defective?
If an item is found to be defective within 180 days of purchase, please contact us with the following information:
(1) Order number, SKU of the defective item, brief description of the problem;
(2) Pictures or a video of the PRODUCT to illustrate the problem;
After confirming the problem, we will replace it with the same item or another product with a similar price.

Before reporting the problem, please confirm the following information:
(1) Before you test the product, is it be fully charged？Have you long press the power button about 3-5 seconds to turn on the product?
(2) For the dildo and vibrator, have you turned on the product before using the remote control to control it? Did you check the battery of the remote control?
(3) Did you check the instruction manual of the product?
(4) All products on our website must not be used while the product is charging.

What if the package is lost or returned?
1. If the parcel delivered to the destination address successfully, but you did not receive it, there is no refund will be provided.
2. If the parcel lost in transit, we will resend with the same item.
3. If the parcel delivered to a difference address, we will resend with the same item.
4. If a parcel returned because of the problem of the address or because the customer did not pick up the parcel in time, we will resend with the same item and $7 for the shipping cost will be charged.
5. Returned due to force majeure factors, such as: customs return, post office return without reason, we will resend with the same item.
All the details, please send the messages to our customer service department for confirmation within 30 days of purchase.

What if I want to cancel my order?
1. To cancel your order, please contact letensex info@letensex.com within 24 hours of your purchase for a free cancellation.
2. In most cases, your order will be processed and shipped the same day. Therefore, there is almost no way to cancel an order once it has been submitted.
3. If the order could not be canceled and you really do not need it anymore, please try to decline the package. If you are unable to decline the package, please follow the return policy.
4. After we refund you, it will take 3-7 business days to receive your refund, depending on your bank's transfer process.

What if I receive the wrong product?
If you believe we have shipped the wrong item, please contact us with the following information within 180 days of purchase:
(1) Pictures of the shipping label (the label is on the package)
(2) Pictures showing the SKU on the product's plastic wrap bag
(3) Pictures of the entire package and the product

Please note：
1. If the total value of your order is $500 or more, we will charge you 20% of the total value of your order as a processing fee. This note applies to, but is not limited to, the following scenarios:
(1) Cancellation of the entire order
(2) Return of all products in the order (unopened package)
(3) Other situation, please contact us at info@letenvibe.com

We accept paypal and paypal supported information card payments.

Frequently questions about payment
Why was my order not been successfully paid?

Payment failures include but are not limited to the following reasons:

(1) Payment security protection provided by the bank;

(2) Network error;

(3) Cookie exception;

Here are some suggestions that may be helpful for you to complete the payment of the order successfully:

(1) Please contact the bank staff to explain that the transaction is made by yourself and ask the bank to authorize the payment;

(2) If you have tried to pay with this card 3 times, please try again after 24 hours or change to another card for payment;

(3) If you really cannot complete the payment by credit card, you can also pay by PayPal;

(4) Please try to reload the page or delete the cookie, then you can try to complete the payment again. After confirming the successful payment, you can give us your order number for verification. After confirmation, we will arrange to ship the product as soon as possible.


How do I cancel my order?

If you decide to change or cancel your order, please contact Bestvibe (info@letenvibe.com) within 24 hours of your purchase. We will confirm if your order can be canceled or changed and get back to you as soon as possible. In most cases, your order will be processed and shipped the same day. This is to ensure that you receive the package quickly. Therefore, there is no way to cancel or change an order once it has been submitted.


Can't find the answer to your question?

If your question hasn't been solved yet, please feel free to contact us.

Email: info@letenvibe.com

Livechat: If we are online, we will answer you quickly; if we are offline, you can leave a message and we will get back to you asap.